About us

We are Neptune Global Services

Neptune Global Services LLC is formed with an aim to provide comprehensive logistics solution locally, regionally and globally through our network. Our diversified modern range of activities in Ships agency to supply chain will able to deliver tailored solutions and value-added services to our valuable customers.

Our management team are experts who are strategic thinkers who have diverse experience and proved effective leadership. Our staff onboard is well experienced and qualified professionals from the industry.

At NGS, we are committed to offer our clients around the world with reliable, flexible solutions based on expertise gained over quarter a century of experience by our founders in ship agency, logistics / supply chain biz industry. We cultivate long-term partnerships with our customers for delivering a range of services adapted to meet their specific needs with the NGS seal of quality, offering a more comprehensive and personalized service is our biggest strength.

for NGS’s highly skilled and professional staff, there is no shipping / logistic challenge that cannot be met. NGS’s customers enjoy peace of mind that comes from working with an organization that offers proven agency / shipping / supply chain solutions. Whatever the requirement, you can be sure that we have the experience, ability and know-how to support you. Working independently gives us the freedom to tailor our services opening a wider choice for customers and giving them much more flexibility to accommodate specific requirements; while also allowing us to be competitively priced and still maintain the strong level of personalized customer service that your clients expect – to go above and beyond!

Core Values

Service

The most important commercial aspect of what we do is the standard by which we will be compared against our competitors. Neptune Global Services will never forget that we are a service provider and ensure that we meet the needs of all our clients always prior to, during, and after the port call. From receiving the original instructions through to completing the port call and sending out the financial disbursements we always follow the instructions given to us by our clients and achieve the total customer satisfaction that is our aim.

Excellence

The key to on-going success is the professionalism and dedication of all our employees. Neptune Global Services continues to invest in and develop specifically structured training programs to identify and nurture potential, and we ensure that those willing to seek advancement can do so. Sharing knowledge and maximizing resources in the respective areas and departments is the key to ensure that our foundations are wide as well crucially strong. Without the right experienced personnel, we cannot seek to achieve our goals or gain the valued trust of our partners.

Accountability

Neptune Global Services constantly monitors and tracks performance so that we can ensure we maintain the highest customer service standards. Often, the real value of a Port Agent will only show itself when things go wrong. Accepting responsibility for our actions and working diligently to put situations right, whilst learning to develop processes to avoid repeat failures in the future, demonstrate accountability and professionalism.

Safety

Neptune Global Services recognizes the critical importance of safety for all its employees, visitors/customers and contractors and for the environment. We also recognize that the maritime industry holds safety as its highest goal at all times. We also work with port authorities and terminals to ensure our employees actively respect the H & S regulations set by our port partners.